Customer Segmentation Consultancy Support
Buyer: Citizen Housing Group Ltd
- Published
- 19 March 2026
- Estimated value
- £40,000
- Place of performance
- UKG
- Lots
- 1
- Notice number
- 025208-2026
- Reference
- ocds-h6vhtk-066efd
- Official source
- Official source
CPV codes
- 72221000Business analysis consultancy services
- 72224000Project management consultancy services
Description
Citizen is a major housing provider in the West Midlands, managing 30,000 homes across Coventry, Birmingham, and surrounding rural areas. Our customers live in a wide range of homes, from family houses to high rise apartments, supported housing, and schemes for older people. While most customers rent, we also support many shared owners and leaseholders. Our purpose is to provide homes that act as a foundation for life, and we are continuing to transform our services to better meet customer needs. Our new Business Strategy (2026-2030) sets out two key ambitions: • to deliver services shaped by customers that feel personal and exceed expectations, and; • to use data and technology to provide more proactive services and faster outcomes. Although we hold extensive information about our customers and homes, we want to strengthen how we use this insight to understand our customers more deeply and tailor communication, engagement, and service delivery. We are therefore seeking to engage with organisations that can support us in developing a customer segmentation model or approach that is right for Citizen and aligned with our strategic ambitions. We want to explore market capability, un…
Official publications
- FTS · 025208-2026 · 19 March 2026
Other tenders from Citizen Housing Group Ltd
- 2026 - 1081 Remedial Insurance Repairs from Fire, Flood, Structural, Disrepairs and Other Associated Works
- Solar PV Removal and Reinstallation Services
- Supply/Service & Repair of Ride on Mowers
- Supply Service & Repair of Petrol Tools
- Reactive Repairs, Maintenance & Replacement of Whitegoods and Laundry
- Windows & Doors Upgrade Program
- Funded Property Works for Energy Efficiency Measures
- 2025 - 1075 Management of Citizen’s Commercial Telecommunications Equipment
- 2025 - 1080 - Fuel Cards, Electric Vehicle Charging & Associated Services
- Property and Funding Services
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £40,000.
- Who is the buyer of this tender?
- The contracting authority is Citizen Housing Group Ltd (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.