Customer Research Framework
- Published
- 6 August 2025
- Lots
- 1
- Notice number
- 046413-2025
- Reference
- ocds-h6vhtk-058236
- Official source
- Official source
CPV codes
- 79342310Customer survey services
- 73110000Research services
- 79342311Customer satisfaction survey
- 79300000Market and economic research; polling and statistics
- 79320000Public-opinion polling services
- 79310000Market research services
- 79311100Survey design services
- 79311200Survey conduction services
Description
SWS intends to establish a framework panel whom have the expertise to support the company's ambitions. This pre-tender exercise is not a call for competition but rather a step towards understanding the current market landscape for customer research services including but not limited to: - Qualitative and Quantitative research (focus groups, telephone interviews, workshops, paired depth interviews, online communities, large scale surveys, survey tracking, structured data collection etc) - Managing proposals (designing research proposals based on SW needs including cost and methodology options) - Survey design (co-creation based on SW requirements) - Fieldwork (recruitment of audience for insights purposes as required) - Analysis (bespoke analysis in the best format for SW) - Outputs (such as delivery of output back to SW) Please note that SWS reserves the right to update the scope at the release of the contract notice Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday) UK time on our Sourcing platform at https://southernwater.bravosolution.co.uk/ As part of this process, further market engagement will follow online via Microsoft Teams on …
Official publications
- FTS · 046413-2025 · 6 August 2025
Other tenders from Southern Water Services Limited
- prj_7119 - Natural Gas Supply (Non-domestic)
- prj_6010 - Telemetry Framework Lots 5a, 5b and 5c
- Hire of primary treatment equipment (lamella)
- Marketing & Communications - Dynamic Market Intention
- Warehouse racking supply maintenance and inspection
- RFI - Data Centre Transformation & Rationalisation Programme
- Managed Detection and Response Tender
- Purchase of Biodiversity Performance Commitment (BPC) Units
- Southern Water Fuel Card Services
- SMART SYSTEMS PROJECT - REQUEST FOR INFORMATION
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Southern Water Services Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.