Collection & Recovery Services
- Published
- 21 August 2025
- Place of performance
- UK
- Lots
- 1
- Notice number
- 050570-2025
- Reference
- ocds-h6vhtk-058c38
- Official source
- Official source
CPV codes
- 79940000Collection agency services
Description
We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.
Official publications
- FTS · 050570-2025 · 21 August 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Southern Water Services Limited (United Kingdom).
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