Customer Research and Engagement

Published

17 November 2025

Estimated value

£1,000,000

Place of performance

UKC

Procedure

Restricted procedure

Lots

1

Documents

2

Notice number

074473-2025

Reference

ocds-h6vhtk-05e2a8

Official source

Official source

CPV codes

• 73110000Research services

Description

NWL are looking for a supplier who can provide customer research and engagement and supporting consultancy services. In main this is to support Price Review 2029 (PR29). The plan will cover the services we will provide from 2030. The contract term will be four years, starting on the 1 April 2026.

Official publications

• FTS · 074473-2025 · 17 November 2025

Other tenders from NORTHUMBRIAN WATER LIMITED

• Apprentice Worker Agency · 29 September 2026
• FA08-27 - Advisory Services (DPC/SIPR) · 23 September 2026
• NW2964 - Microsoft 365, AI and Intelligent Automation Partner Framework Agreement · 3 September 2026
• NW2942 - Intraday Workforce Optimisation Solution · 26 August 2026
• NW3213 - RFID scanning for Scientific Services · 7 August 2026
• FA08-24 - Domestic Heating & Electrical Compliance · 6 August 2026
• Biodiversity Net Gain (BNG) · 26 June 2026
• NW3168 - Project Risk Tool · 4 June 2026
• NW3089 - Provision of Debt Collection Services · 3 June 2026
• NW3110 - Water Network Management System · 24 April 2026

See all →

Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is £1,000,000.

Who is the buyer of this tender?

The contracting authority is NORTHUMBRIAN WATER LIMITED (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.