Customer Relationship Management ("CRM") Re-Implementation - AWARD
Reference ocds-b5fd17-ba1aea09-94b3-461b-9018-0c5977fdec86 · University of Reading
Awarded to TTEC Consulting (UK) Limited. Estimated value: £1,000,000.
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Amounts and figures
Description
The University is seeking a supplier who will build and re-implement a new version of our current CRM solution using Microsoft Dynamics that meets the requirements of the Global Recruitment & Admissions ("GR&A") team he primary focus of this paper is on the current GR&A use of the MS Dynamics CRM system. The initiative is to simplify what is a complicated working environment which is not helped by the current configuration and associated business processes within the MS Dynamics system. The MS Dynamics CRM system in use by GR&A is the only system available for the recording, management and reporting of a significant volume of pre-application activity with prospective students. As a Tier 1 business-critical system, it supports all facets of university student recruitment and outreach. From application onwards, enquiries are still managed in the CRM system, however the application process and student record management is achieved with a different system, that is integrated into the CRM. It is the critical data repository and communication tool that enables the management of all pre-application activity; including handling enquiries, prospectus requests, event record…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| TTEC Consulting (UK) Limited | £0 | 27 June 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 15df8cfa-ae1c-4f3c-be9d-953232e309dd-763154 | 1 July 2024 |
| Contracts Finder | 15df8cfa-ae1c-4f3c-be9d-953232e309dd-763154 | 1 July 2024 |
Other tenders from University of Reading
See the buyer →- Customer Relationship Management ("CRM") Re-Implementation Published: 9 February 2024
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- The contracting authority is University of Reading (United Kingdom).
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