Customer Relationship Management and Billing (CRMB) Platform Procurement (Project Focus)
- Published
- 9 March 2026
- Estimated value
- £150,000,000
- Place of performance
- UKN
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 2
- Notice number
- 021069-2026
- Reference
- ocds-h6vhtk-0665b4
- Official source
- Official source
CPV codes
- 48445000Customer Relation Management software package
- 48771000General utility software package
- 72000000IT services: consulting, software development, Internet and support
Description
OVERVIEW OF REQUIREMENT Energia is seeking an experienced and forward-thinking Supplier to partner with on a transformative journey: delivering a cutting-edge, SaaS based billing and CRM platform (CRMB Platform), along with expert system implementation services and long-term support services. This procurement includes: • A SaaS based CRM and billing platform (CRMB Platform), with a managed service • Systems implementation services • Ongoing post-implementation support services Current Context The decision to transition to a CRMB Platform is driven by our strategic need to future-proof our operations in a rapidly evolving energy landscape. In addition, moving away from traditional on-premises systems eliminates the need for major infrastructure upgrades in the future, reducing long term operational risk and enabling the business to focus on delivering enhanced value to customers and stakeholders. The current billing systems integrate with a number of internal, external and customer facing systems. These systems are critical to Energia and include (but not limited to); Market systems (which facilitate the sending and receiving of market messages, customer and payment information)…
Official publications
- FTS · 021069-2026 · 9 March 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £150,000,000.
- Who is the buyer of this tender?
- The contracting authority is ENERGIA GROUP NI HOLDINGS LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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