Customer Relationship and Case Management (CRCM) Solution - AWARD

Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Awards

Official publications

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• TRG BS 149 Temporary Recruitment - AWARD
  Published: 13 May 2025
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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 13 July 2023, 12:00. Check the official source, as dates can be modified.

Who is the buyer of this tender?

The contracting authority is The Riverside Group Limited (United Kingdom).

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