Customer Performance Measurement Framework
Reference ocds-b5fd17-170007a6-f072-4161-9654-2e5ce39df106 · National Highways
Awarded to KPMG LLP for £140,000.
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Amounts and figures
Description
Customer Performance Measurement Framework - procure consultancy support to help develop a customer performance measurement framework to drive customer centric improvements and further embed the connection of our people to the contribution they make to improving customer satisfaction. This will support improvement in our 'meeting the needs of all users' KPI as measured by the Transport Focus Strategic Roads User Survey (SRUS).
Awards
| Awarded to | Amount | Date |
|---|---|---|
| KPMG LLP | £140,000 | 2 November 2023 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | e1b14268-e0ac-4e07-bcef-9fba4e04b1e9-699803 | 20 November 2023 |
| Contracts Finder | e1b14268-e0ac-4e07-bcef-9fba4e04b1e9-699803 | 20 November 2023 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 1 November 2023, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £140,000.
- Who is the buyer of this tender?
- The contracting authority is National Highways (United Kingdom).
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