Customer Feedback System
Reference ocds-b5fd17-fdad8c37-2dd4-42ed-8c1b-605b938fd228 · Kent County Council
Awarded to CIVICA UK LIMITED for £157,625.
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Amounts and figures
Description
Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| CIVICA UK LIMITED | £157,625 | 21 May 2026 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 752d3834-6f03-429f-953e-53b6a906809d-908612 | 28 July 2026 |
| Contracts Finder | 752d3834-6f03-429f-953e-53b6a906809d-908612 | 28 July 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 29 April 2026, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £157,625.
- Who is the buyer of this tender?
- The contracting authority is Kent County Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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