Customer Experience Mapping Journey
Reference ocds-b5fd17-5ab0926b-e1b0-471c-b53c-321f223b7b22 · Department for Work and Pensions
Awarded to KAINOS SOFTWARE LIMITED for £367,000.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Amounts and figures
Description
The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| KAINOS SOFTWARE LIMITED | £367,000 | 2 September 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 33218311-a0f9-49d0-817d-21002465b072-782101 | 2 September 2024 |
| Contracts Finder | 33218311-a0f9-49d0-817d-21002465b072-782101 | 2 September 2024 |
Other tenders from Department for Work and Pensions
See the buyer →- OPH refresh, Adaptive Security remediation and support for CIA Delivery Published: 19 March 2025
- Systematic Evidence Review on what works for Disadvantaged Groups Published: 11 September 2024
- Support for Mortgage Interest Published: 16 July 2024
- Oil Fuel Contract - lot 111 2024 Published: 20 May 2024
- Work Well Partnerships Programme pilot evaluation Published: 30 April 2024
- Oil Fuel Contract - lot 101 & 102 2024 Published: 23 April 2024
- Universal Support Pioneer Phase Published: 16 April 2024
- Oil Fuel Contract - lot 109 ecm 10229 Published: 11 April 2024
- Oil Fuel Contract - lot 105/106 2024 Published: 11 April 2024
- Oil Fuel Contract - lot 110 2024 Published: 11 April 2024
Similar open tenders
- Conversion Practices Victim Support Service
- UEFA EURO 28 Birmingham Host City - Festival Development
- Fire Scene Investigation Training
- The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provi…
- Framework for the provison of Temporary & Interim Staff Services
- For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of…
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 1 September 2024, 23:59. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £367,000.
- Who is the buyer of this tender?
- The contracting authority is Department for Work and Pensions (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.