Customer Experience Mapping
- Published
- 29 April 2025
- Estimated value
- £20,000
- Place of performance
- UKC
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 017485-2025
- Reference
- ocds-h6vhtk-0508ce
- Official source
- Official source
CPV codes
- 79342300Customer services
Description
Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Trig Point Consulting | £20,000 | 25 March 2025 |
Official publications
- FTS · 017485-2025 · 29 April 2025
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £20,000.
- Who is the buyer of this tender?
- The contracting authority is Local Government and Social Care Ombudsman (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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