Customer Engagement Centre Modification Notice
Reference ocds-b5fd17-ae81683d-22cf-41e5-8e70-5a9c48151281 · Department for Education
Awarded to Arvato Limted for £58,323,350.
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Amounts and figures
Description
Continuation of the contract through utilisation of the provisioned optional contract extension. This is a contract modification notice of the original contract https://www.contractsfinder.service.gov.uk/Notice/e138d78b-adbe-425d-bebf-43c75eaddfe4 Original contract description: The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities. Additional information: We are asking for a time extension of 24 months, and to exerci…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Arvato Limted | £58,323,350 | 19 December 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 0b9a332c-0000-4ac5-9dec-f8541d6828e2-878055 | 6 January 2026 |
| Contracts Finder | 0b9a332c-0000-4ac5-9dec-f8541d6828e2-878055 | 6 January 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 19 December 2025, 10:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £58,323,350.
- Who is the buyer of this tender?
- The contracting authority is Department for Education (United Kingdom).
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