Crisis Text Services to South West NHS Integrated Care Boards (ICBs)

Published

5 December 2024

Place of performance

UKK

Lots

1

Notice number

039207-2024

Reference

ocds-h6vhtk-04c27d

Official source

Official source

Description

This notice is placed as a Prior Information Notice (PIN) to inform the market of NHS ICB's in the South West of England, (the Commissioner's), intention to commission a 24/7 text messaging support service. The Commissioner would like to understand the level of provider interest in delivering these services. The service will support people at times of crisis and be evidenced as able to support people who are or may be: • Highly anxious or stressed • Depressed or in a heightened emotional state • Suicidal or at risk of harm to themselves The overall aim of the service will be to offer an alternative to people who may not use telephone services to access emergency support, and to provide a digital platform to offer support and escalation, signpost to existing local services that takes into account waiting lists and referral pathways and works in harmony with local services. The service will reduce the number of people reaching crisis and need for further more intensive support. Whilst NHS BNSSG ICB is putting this PIN forward, the full list of ICBs working collaboratively to consider these services and their individual estimate annual budgets are as follows: - NHS Cornwall and Isle…

Official publications

• FTS · 039207-2024 · 5 December 2024

Frequently asked questions

Who is the buyer of this tender?

The contracting authority is NHS Bristol, North Somerset and South Gloucestershire (BNSSG) Integrated Care Board (ICB) (United Kingdom).

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