CPT_26_03 IT Service management (ITSM)
Buyer: National Audit Office
- Published
- 11 September 2026
- Estimated value
- £1,500,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 086583-2026
- Reference
- ocds-h6vhtk-068e3b
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 72222300Information technology services
Description
The National Audit Office (NAO) is the UK's independent public spending watchdog. It supports Parliament in holding government to account and helps improve public services through high quality audit and assurance work. The NAO sought to appoint an experienced supplier to provide an enterprise-grade IT Service Management (ITSM) solution and associated support services for internal users across the organisation. The requirement included the provision, implementation, configuration, and ongoing support of an ITSM platform capable of supporting core ITSM processes, including incident management, service requests, change management, asset and configuration management, workflow automation, reporting, and governance. The solution is required to be scalable, configurable, and proportionate to the NAO's operational needs, and capable of supporting multiple internal functional areas. The procurement sought a supplier capable of delivering a controlled transition from the incumbent system, including secure data migration, integration with the NAO's Microsoft-based digital estate, and service readiness activities, with minimal disruption to business operations. The solution is required to prov…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| HALO SERVICE SOLUTIONS LTD | £1,500,000 | 10 September 2026 |
Official publications
- FTS · 086583-2026 · 11 September 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1,500,000.
- Who is the buyer of this tender?
- The contracting authority is National Audit Office (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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