Council Tax Call Handlers
Reference ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6 · LONDON BOROUGH OF NEWHAM
Awarded to NEC SOFTWARE SOLUTIONS UK LIMITED for £325,023.
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Amounts and figures
Description
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259
Awards
| Awarded to | Amount | Date |
|---|---|---|
| NEC SOFTWARE SOLUTIONS UK LIMITED | £325,023 | 27 July 2026 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 2221a0f1-4b88-49a1-ac28-0e413787b9c0-916502 | 5 October 2026 |
| Contracts Finder | 2221a0f1-4b88-49a1-ac28-0e413787b9c0-916502 | 5 October 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 5 August 2026, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £325,023.
- Who is the buyer of this tender?
- The contracting authority is LONDON BOROUGH OF NEWHAM (United Kingdom).
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