Contract for the Provision of Customer Relationship Management System

Published

23 May 2025

Submission deadline

2 July 2025

Estimated value

£300,000

Place of performance

UKM50

Procedure

Open procedure

Lots

1

Notice number

025791-2025

Reference

ocds-h6vhtk-0520de

Official source

Official source

CPV codes

• 72212445Customer Relation Management software development services
• 79342300Customer services
• 48000000Software package and information systems
• 48100000Industry specific software package

Description

The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.

Official publications

• FTS · 025791-2025 · 23 May 2025

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 2 July 2025. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £300,000.

Who is the buyer of this tender?

The contracting authority is Robert Gordon University (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.