Contact Centre - Telephony
Reference ocds-b5fd17-db0aaa37-da0d-4426-8d75-910c684446a6 · Bedford Borough Council
Awarded to Softcat Limited for £408,817.
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Amounts and figures
Description
An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others. The following front-line services use the contact centre solution: • Customer Services Centre • ICT Services • Parking Services • Local Welfare Provision • MASH/IFD • Local Taxation • Pensions • Debt Control • Older Peoples Services
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Softcat Limited | £408,817 | 29 December 2023 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9-724903 | 20 February 2024 |
| Contracts Finder | 0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9-724903 | 20 February 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 29 December 2023, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £408,817.
- Who is the buyer of this tender?
- The contracting authority is Bedford Borough Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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