Contact Centre Software/Contact Centre as a Solution

Published

30 May 2025

Place of performance

UK

Lots

1

Notice number

028677-2025

Reference

ocds-h6vhtk-052964

Official source

Official source

CPV codes

• 48510000Communication software package
• 72212333Contact management software development services
• 72261000Software support services
• 72263000Software implementation services

Description

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

Official publications

• FTS · 028677-2025 · 30 May 2025

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Frequently asked questions

Who is the buyer of this tender?

The contracting authority is The Riverside Group Limited (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.