Contact Centre Platform

Published

24 September 2026

Estimated value

£532,594

Procedure

Restricted procedure

Lots

1

Notice number

090765-2026

Reference

ocds-h6vhtk-0779fd

Official source

Official source

CPV codes

• 48000000Software package and information systems

Description

The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust. This contract is for 3 years with one further option to extend for 1 year. The full value of the contract including extensions is £532,594 excluding VAT. This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework

Awards

Official publications

• FTS · 090765-2026 · 24 September 2026

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Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is £532,594.

Who is the buyer of this tender?

The contracting authority is United Lincolnshire Teaching Hospitals NHS Trust (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.