Contact Centre Omnichannel Solution
Reference ocds-b5fd17-1dbfeec7-8976-422c-8bd8-757fc8073ba2 · London Borough of Waltham Forest
Awarded to 8x8 UK Ltd for £600,000.
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Amounts and figures
Description
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Awards
| Awarded to | Amount | Date |
|---|---|---|
| 8x8 UK Ltd | £600,000 | 28 June 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | cd52ce8c-bda8-4c51-8945-8f1e26c7a86a-770749 | 25 July 2024 |
| Contracts Finder | cd52ce8c-bda8-4c51-8945-8f1e26c7a86a-770749 | 25 July 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 31 May 2024, 17:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £600,000.
- Who is the buyer of this tender?
- The contracting authority is London Borough of Waltham Forest (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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