Contact Centre as a Service (CCaaS)
Reference ocds-h6vhtk-05adfc · The Chief Constable of Thames Valley Police
Prior notice. Estimated value: £600,000.
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Amounts and figures
Description
Hampshire and Isle of Wight Constabulary and Thames Valley Police (The Authority) are preparing a scope of requirements for the supply of a Contact Centre as a Service (CCaaS) platform to serve the needs of the Contact Management department that services both forces. The desired business outcome is; To improve the efficiency & effectiveness of all of our contact channels, in a way which will enhance both the CX & UX whilst delivering the following objectives: • Increased self-service options for the public • Improved, more intuitive call routing Increased insight on our demand including abandoned / failed contact • Reduced handle time for voice and digital • Improved information capture and data quality The requirements for the supply of this system will cover the following; • Inbound Voice Routing (IVR) • Automatic Call Distribution (ACD) • Digital Interaction Routing (DIR) • Workforce Engagement Monitoring (WEM) • Pre-Packaged Applications • Applications & Native Communications Connectivity • Outbound Voice Calling • Customer Self-Service Automation • Data Retention, Review & Disposal (RRD) • Artificial Intelligence (AI) • Large Language Model (LLM) Note: The scope for this PME…
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 064627-2025 | 13 October 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £600,000.
- Who is the buyer of this tender?
- The contracting authority is The Chief Constable of Thames Valley Police (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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