Complaints Handling Tracker
Reference ocds-b5fd17-4f833657-072e-4f71-9947-388748c61435 · OFCOM
Awarded to BDRC CONTINENTAL LIMITED for £114,958.
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Amounts and figures
Description
To track and understand levels of satisfaction with complaints handling on a range of criteria across the main providers* of fixed landline, fixed broadband, mobile and Pay TV services among those who have contacted their provider with a complaint in the six months prior to fieldwork. More specifically, we would like to: Report on satisfaction with complaint handling within sectors and by provider. Report on customer satisfaction by complaint type (i.e. billing and customer service, repairs and installation and service issues) for each of the main providers in each sector. Track levels of satisfaction with customer service over time. Maintaining continuity: The data provided by subsequent waves of fieldwork should be comparable with CHT data published between 2017 and 2023. While there may be need for caveats, the key purpose of this tracker is to examine trends in levels of customer service in complaints handling and compare complaints handling between communications providers - it is therefore important that agencies are able to demonstrate in their tender how they will maintain comparability with previous years.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| BDRC CONTINENTAL LIMITED | £114,958 | 1 October 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 6049c78b-325b-4187-b98d-1c81380887e4-792982 | 10 October 2024 |
| Contracts Finder | 6049c78b-325b-4187-b98d-1c81380887e4-792982 | 10 October 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 10 September 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £114,858.
- Who is the buyer of this tender?
- The contracting authority is OFCOM (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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