Complaints Handling Satisfaction Survey
Reference ocds-b5fd17-5eaea1e4-8369-4a8b-80f6-f778fd1ee78c · OFFICE OF RAIL AND ROAD
Awarded to M E L Research for £108,284.
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Amounts and figures
Description
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| M E L Research | £108,284 | 13 March 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | c1ac845b-598c-43df-a6f3-cc36b62652a9-833613 | 13 March 2025 |
| Contracts Finder | c1ac845b-598c-43df-a6f3-cc36b62652a9-833613 | 13 March 2025 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 21 February 2025, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £120,000.
- Who is the buyer of this tender?
- The contracting authority is OFFICE OF RAIL AND ROAD (United Kingdom).
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