Colleague competency solution - AWARD
Reference ocds-b5fd17-583882ad-5f4a-49be-9280-948bbf357f5c · The Riverside Group Limited
Awarded to Elephants Dont forget Ltd for £129,144.
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Description
The Riverside Group (TRG) are a large Social Housing provider based in Speke, Liverpool. Our customer services team handles c.1m contacts from and to customers each year. With people at our heart, we've an intent to improve the quality of our services to our customers, whether in social housing or our care and support schemes and services - delivered by engaged and fulfilled colleagues. We aim to add value by reducing cost through better working practices, without undermining service standards and quality. We'll maximise income by improving our collection rates and optimise our commercial activities. We're committed to providing a more positive digital experience for customers and colleagues, ensuring that digital is the first choice every time. We currently offer a multichannel ecosystem, but over time aim to deliver a more sophisticated omnichannel experience that is integrated and needs-based. Further information on what we do can be found here: What we do - Riverside Group. Colleague competency has been an ongoing challenge for the Customer Service Centre team, with colleagues expected to retain signific…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Elephants Dont forget Ltd | £129,144 | 6 May 2026 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 114ba483-8929-4d59-ba93-3bb00ead1407-905250 | 8 July 2026 |
| Contracts Finder | 114ba483-8929-4d59-ba93-3bb00ead1407-905250 | 8 July 2026 |
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- The submission deadline is 1 April 2026, 12:00. Check the official source, as dates can be modified.
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- The contracting authority is The Riverside Group Limited (United Kingdom).
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