Care Service Product and Delivery Partner
- Published
- 16 December 2025
- Estimated value
- £20,000,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 083516-2025
- Reference
- ocds-h6vhtk-05f716
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
- 48100000Industry specific software package
Description
DWP is looking to improve the experience of its customers and operate more efficiently by taking a fresh look at policy, process and technology; exploring how multiple benefit lines could be administered with a common solution. DWP want to explore whether Customer Relationship Management (CRM) platforms, similar products, or a suite of products, could provide a core set of configurable capabilities to support the administration of multiple benefits and meet the needs of our users. The current intention is to seek insight from delivery partners into transformation approaches and potential solutions to support our service transformation. The delivery approach and route to market will be guided by these insights and are still to be determined. Although it is expected that a CCS Framework will be used, if appropriate.
Official publications
- FTS · 083516-2025 · 16 December 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £20,000,000.
- Who is the buyer of this tender?
- The contracting authority is Department for Work & Pensions (United Kingdom).
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