C26527 Applications Maintenance and Support Services (AMS)
Reference ocds-b5fd17-8c3ac743-3afd-4729-9213-a799630d6f8a · DEFRA
Awarded to Accenture (UK) Limited for £78,800,000.
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Amounts and figures
Description
The outsourced Application and Maintenance Support Services (AMS) will provide the following to Defra: • Application Monitoring - collecting data from applications to measure their performance and availability. This data can then be used to proactively identify and resolve issues before they impact users. Issues can include situations where an application is not performing as designed or, in the worst case, there is an outage and it is not available to end users. • Application Maintenance - as technology progresses and the needs of end users adapt over time, continuous updating and modifying of applications is required to ensure they are running to the best of their abilities. This constant re-evaluating process means that faults can be corrected, and performance continue to be improved. • Application Support - specialist support that can be contacted by receiving escalations from the service desk when they are unable to resolve a user's problem. This includes fixing issues that vary in levels of priority (from P4 to P1), however always on a minor tactical scale as the focus is to enable the application to function (as opposed to large scale Application Development). By…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Accenture (UK) Limited | £78,800,000 | 14 October 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | d26a9659-afcb-4500-be6b-792d7e2e32b3-810615 | 13 December 2024 |
| Contracts Finder | d26a9659-afcb-4500-be6b-792d7e2e32b3-810615 | 13 December 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 13 October 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £94,403,421.
- Who is the buyer of this tender?
- The contracting authority is DEFRA (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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