BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Published

18 December 2025

Submission deadline

13 January 2026

Estimated value

£99,000

Procedure

Open procedure

Lots

1

Documents

1

Notice number

084114-2025

Reference

ocds-h6vhtk-05f0f4

Official source

Official source

CPV codes

• 79342300Customer services
• 79410000Business and management consultancy services
• 79411000General management consultancy services
• 79411100Business development consultancy services
• 79415200Design consultancy services
• 79419000Evaluation consultancy services
• 33124110Diagnostic systems

Description

Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience. For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210

Official publications

• FTS · 084114-2025 · 18 December 2025

Other tenders from Westminster City Council

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• 24hr Call Monitoring Services · 22 September 2026
• Substance Misuse System Review (Bi-Borough) · 21 September 2026
• PRJ_31252 - Fit For Future – Organisation Design TOM · 18 September 2026
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• External review of major contractor’s published financial accounts · 17 September 2026
• Learning Disabilities Short Breaks and Emergency Support · 11 September 2026
• Westminster City Council's Westminster VCS Homelessness Prevention Training Pilot · 11 September 2026
• 300 Harrow Road Circular Economy Hub - Project & Build Management · 7 September 2026
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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 13 January 2026. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £99,000.

Who is the buyer of this tender?

The contracting authority is Westminster City Council (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.