Britannia Phase 2b - Shoreditch Parkside Customer Care Services Procurement
Buyer: London Borough of Hackney
Awarded to ZephyrComplete Limited for £502,978.
- Published
- 9 October 2026
- Estimated value
- £502,978
- Place of performance
- UKI41
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 095567-2026
- Reference
- ocds-h6vhtk-0500e5
- Official source
- Official source
CPV codes
- 79342300Customer services
Description
The procurement is for Customer Care Services relating to the Council's Shoreditch Parkside residential development. The initial procurement will be for a period of 2 years from practical completion and will include any mobilisation prior to completion of the residential buildings. Shoreditch Parkside is a mixed-use scheme located next to Shoreditch Park in the Hoxton area of Shoreditch in the London Borough of Hackney. The scheme is part of a mixed use Page 2 to 7 development, where Hackney Council is the developer, and pertains to the management of the two 20 and 25 storey towers which will accommodate 290 private and 30 shared ownership occupiers. There is one commercial unit at the ground floor of one of the blocks, which will be retained by the Council. Recovery of Service Charge will be direct with private owners, and through Hackney leaseholder services for the shared ownership homes. The primary role of customer care is to be the customer facing role for the purchasers. The customer care team will assist with the completions processes, undertake key handovers and assist with the move-in process for all residents. They will oversee the management of all snagging and defects …
Awards
| Awarded to | Amount | Date |
|---|---|---|
| ZephyrComplete Limited | £502,978 | — |
Official publications
- FTS · 095567-2026 · 9 October 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £502,978.
- Who is the buyer of this tender?
- The contracting authority is London Borough of Hackney (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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