Branch Hub ServiceNow
Buyer: Post Office Limited
- Published
- 27 May 2026
- Estimated value
- £4,000,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 049458-2026
- Reference
- ocds-h6vhtk-06a4e3
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
Branch Hub ServiceNow is a portal delivered within the Customer Service Management (CSM) module and supports a large user base of approximately 43,000 active Branch users across our 11500 Branches. It provides a range of capabilities focused on process and workflow management, knowledge access, information and insights, and communication. The platform is designed to enable efficient service delivery and improved user engagement across these core functional areas. The future supplier will be required to provide ServiceNow-certified professionals across key roles, including solution architecture, development, testing, business analysis, and Scrum Master responsibilities. These resources will operate within a dedicated squad aligned to DevOps principles, supporting the CSM platform through incident, problem, and change management, as well as platform maintenance and the agile delivery of business demand.
Official publications
- FTS · 049458-2026 · 27 May 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £4,000,000.
- Who is the buyer of this tender?
- The contracting authority is Post Office Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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