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Closed United Kingdom Services

Bespoke Customer Service Training

Reference ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520 · Sandwell Metropolitan Borough Council

Closed. Submission deadline: 16 February 2024.

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Description

The council is looking to deliver a bespoke customer service programme specifically targeted for officers who deliver a front-line service either face to face or over the phone to a diverse range of citizens in Sandwell. The training package needs to deliver face to face sessions in small groups as well as the option to develop a training design that can be converted by Sandwell's inhouse Learning & Development team to an eLearning course for all Sandwell Council employees. The face to face sessions will need to be delivered at one of the Sandwell Council sites. The estimated budget available for the delivery of this training is £90,000 and the contract period will be for 1 year, commencing April 2024. This information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract. Additional information: This is an Invitation to Quote with information, instructions and guidance provided in this document, following consideration of which the Quotation submission should be completed and returned by all suppliers who wish to quo…

Official publications

MediumReferenceDate
FTS c6333f04-7189-4422-9a28-db28b2c3b2c3-714334 16 January 2024
Contracts Finder c6333f04-7189-4422-9a28-db28b2c3b2c3-714334 16 January 2024

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Frequently asked questions

What is the deadline to bid for this tender?
The submission deadline is 16 February 2024, 15:00. Check the official source, as dates can be modified.
Who is the buyer of this tender?
The contracting authority is Sandwell Metropolitan Borough Council (United Kingdom).
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Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.

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Data collected from official public procurement sources. Amounts as published by the buyer.