Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
- Published
- 19 December 2025
- Estimated value
- £607,500
- Place of performance
- UKC
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 084803-2025
- Reference
- ocds-h6vhtk-0501bb
- Official source
- Official source
CPV codes
- 72250000System and support services
- 79212000Auditing services
Description
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspection
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Mystery Shoppers Limited | £607,500 | 19 December 2025 |
Official publications
- FTS · 084803-2025 · 19 December 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £607,500.
- Who is the buyer of this tender?
- The contracting authority is FIRST TRENITALIA WEST COAST RAIL LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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