AI Services Framework

Amounts and figures

Description

Yorkshire Water has made significant investments in its cloud data platform and has established an internal data science team. The organisation is now moving into a new phase of strategic maturity, aiming to apply AI in ways that deliver measurable value across the business. AI is recognised at the executive level as a priority capability to support efficiency, resilience, and improved customer service. YW operates in a heavily regulated environment, and any use of AI must align with regulatory requirements around transparency, ethics, security, and operational reliability. There are currently two priority domains for AI (although the scope of the framework will be for any AI/ML services required at Yorkshire Water): 1. Central Control Operations • Yorkshire Water operates a real-time control room that monitors extensive telemetry across clean and wastewater networks. • Operators are overwhelmed by alarms, many of which are false positives due to manually-set thresholds (e.g. "trigger at 80% tank level" without data context). • Decision-making often relies on decades of tacit knowledge, e.g. knowing which alarms to ignore or act on. • There is a strong opportunity to apply AI in: o…

Awards

Official publications

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The contracting authority is YORKSHIRE WATER SERVICES LIMITED (United Kingdom).

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