24/015 Customer Contact Solution - AWARD
Reference ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec · Tamworth Borough Council
Awarded to Netcall Technology Limited.
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Description
Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Netcall Technology Limited | £0 | 25 March 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | b6e74a68-94ea-497a-8827-787edf4b4000-848798 | 9 June 2025 |
| Contracts Finder | b6e74a68-94ea-497a-8827-787edf4b4000-848798 | 9 June 2025 |
Other tenders from Tamworth Borough Council
See the buyer →- QQ24/029 Strategic Capacity Study - AWARD Published: 7 April 2025
- QQ24/029 Strategic Capacity Study Published: 17 February 2025
- 24/004 Commercial Waste Collection, Disposal & Recycling Services - AWARD Published: 15 November 2024
- QQ24/003 Specialist Consultancy to complete a Strategic Flood Risk Assessment - AWARD Published: 9 October 2024
- 24/004 Commercial Waste Collection, Disposal & Recycling Services Published: 5 August 2024
- QQ24/002 A Retail and Town Centre Study - AWARD Published: 13 June 2024
- QQ24/003 Specialist Consultancy to complete a Strategic Flood Risk Assessment Published: 17 May 2024
- QQ24/002 A Retail and Town Centre Study Published: 1 May 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 24 January 2025, 14:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Tamworth Borough Council (United Kingdom).
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