0344 Telephone Number and Call Charges
Reference ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd · Norwich City Council
Awarded to Talk Talk Business for £125,000.
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Amounts and figures
Description
The main telephone number of Norwich City Council is 0344 980 3333. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options. A compliant Direct Award has been made via a call-off agreement with Crown Commercial Services (CCS) under Lot 4d - Inbound Telephony Services of the Network Services 3 Framework (RM6116).
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Talk Talk Business | £125,000 | 9 April 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 5ab7af14-247f-4978-9caa-2dd5b6ffcdd6-753215 | 21 May 2024 |
| Contracts Finder | 5ab7af14-247f-4978-9caa-2dd5b6ffcdd6-753215 | 21 May 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 1 March 2024, 17:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £125,000.
- Who is the buyer of this tender?
- The contracting authority is Norwich City Council (United Kingdom).
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