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Région de Bruxelles-Capitale/ Brussels Hoofdstedelijk GewestProv. AntwerpenProv. Limburg (BE)Prov. Oost-VlaanderenProv. Vlaams-BrabantProv. West-VlaanderenProv. Brabant wallonProv. HainautProv. LiègeProv. Luxembourg (BE)Prov. NamurArr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad
Awarded European Union ServicesEU-funded

Your Europe Advice

European Commission, DG JRC - Joint Research Centre

Awarded to EUROPEAN CITIZEN ACTION SERVICE. Estimated value: €3,400,000.

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Amounts and figures

€3,400,000
Estimated value
1
Lots
1
Bids received

Description

The European Commission is seeking to obtain services relating to the delivery of the 'Your Europe Advice' service, which offers personalised advice to citizens and businesses on their rights based on EU legislation, especially regarding, but not limited to the Single Market. The EU's 'Your Europe' Web portal aims to provide detailed upfront information on the rights available to citizens and businesses in the framework of the Single Market. This information is complemented by the personalised advice provided by the 'Your Europe Advice' service (hereafter 'the service'). If citizens are still unable to exercise their rights with the help of 'Your Europe Advice', they are signposted to problem solving services such as SOLVIT. The contractor will be asked to provide practical information on the exercise of rights deriving from EU law in specific circumstances in replying to enquiries submitted by citizens and businesses and will advise and signpost on the next steps to be taken to overcome problems they may encounter in the exercise of those rights. The contractor will also reply to enquiries forwarded to the service on behalf of citizens by related services provided at EU and nati…

Award criteria

TypeCriterionWeight
QualityPlease consult the procurement documents.—
PricePlease consult the procurement documents.—

Awards

LotAwarded toAmountBids receivedDate
LOT-0001 EUROPEAN CITIZEN ACTION SERVICE — 1 8 August 2024

Official publications

MediumReferenceDate
TED 00784904-2024 20 December 2024
OJS 248/2024 20 December 2024

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Frequently asked questions

What is the estimated value of this tender?
The estimated value published by the buyer is €3,400,000.
Who is the buyer of this tender?
The contracting authority is European Commission, DG JRC - Joint Research Centre (European Union).
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Data collected from official public procurement sources. Amounts as published by the buyer.