WSC/T/016/2025 - SERVICES – TENDER FOR THE DEVELOPMENT, PROVISION AND IMPEMENTATION OF A CRM SOFTWARE FOR WATER SERVICES CORPORATION

Amounts and figures

Description

The subject of this tender is the provision of external software implementation services to develop new Customer Care Management (CRM) system which accommodates Water Services Corporation’s requirements and install, maintain and update the software system including training and supporting the Water Services Corporation’s customer care team when meeting technical issues

Participation requirements

• Child labour and other forms of trafficking in human beings
• Breaching of obligations in the fields of labour law
• Assets being administered by liquidator
• Guilty of misrepresentation, withheld information, unable to provide required documents and obtained confidential information of this procedure
• Purely national exclusion grounds
• Conflict of interest due to its participation in the procurement procedure

Performance conditions

• General Conditions Version 4.8

Official publications

• WSC/T/039/2026 - SERVICE – FRAMEWORK FOR CCTV INSPECTION OF THE SEWER MAINS FOR THE WATER SERVICES CORPORATION
  Published: 13 October 2026
• WSC/T/072/2026 - SUPPLIES - SUPPLY AND DELIVERY OF VALVES, COUPLINGS AND FLANGE ADAPTORS FOR THE FIDDIEN TRUNK MAINS UPGRADE PROJECT TO THE…
  Published: 13 October 2026
• WSC/T/052/2025 - WORKS - TENDER FOR THE EMERGENCY CIVIL AND TRENCHING WORKS IN AN ENVIRONMENTALLY FRIENDLY MANNER FOR THE WATER SERVICES…
  Published: 8 October 2026
• WSC/T/070/2026 - DESIGN, SUPPLY, INSTALL, COMMISSION AND HAND-OVER OF NEW SWRO PLANT “D” AT PEMBROKE RO PLANT USING ENVIRONMENTALLY…
  Published: 5 October 2026
• WSC/T/066/2026 - SUPPLIES – SUPPLY AND DELIVERY OF INSTRUMENTATION TO THE WATER SERVICES CORPORATION
  Published: 5 October 2026
• WSC/T/059/2026 - WORKS - TENDER FOR THE REGENERATION OF THE GZIRA PUMPING STATION AND SURROUNDING GROUNDS IN AN ENVIRONMENTALLY FRIENDLY…
  Published: 23 September 2026
• WSC/T/057/2026 - SUPPLIES – SUPPLY AND DELIVERY OF INSTRUMENTATION FOR THE WATER SERVICES CORPORATION
  Published: 21 September 2026
• WSC/T/008/2026 - WORKS – TENDER FOR THE CONSOLIDATION OF WASTEWATER AND POTABLE INFRASTRUCTURE IN VARIOUS ROADS IN ST. PAUL'S BAY IN AN…
  Published: 10 September 2026
• WSC/T/095/2025 - DESIGN, BUILD, TEST AND COMMISSION AN UPGRADE OF THE GOZO WASTEWATER TREATMENT PLANT USING ENVIRONMENTALLY FRIENDLY…
  Published: 10 September 2026
• WSC/T/070/2026 - DESIGN, SUPPLY, INSTALL, COMMISSION AND HAND-OVER OF NEW SWRO PLANT “D” AT PEMBROKE RO PLANT USING ENVIRONMENTALLY…
  Published: 2 September 2026

Previous and next from Water Services Corporation

• WSC/T/136/2024 - WORKS – LAYING OF POWER CABLES IN AN ENVIRONMENTALLY FRIENDLY MANNER FOR THE ELECTRICAL SUPPLY OF PUMP ROOM AT ĦABEL… — 7 April 2025
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• WSC/T/100/2024 - DESIGN, DELIVERY, INSTALLATION AND COMMISSIONING OF A WATER RECLAMATION PLANT AT TA’ BARKAT WASTEWATER TREATMENT PLANT… — 21 February 2025
• WSC/T/140/2024 - WORKS – DESIGN, BUILD, TEST AND COMMISSION AN UPGRADE OF THE CUMNIJA WASTEWATER TREATMENT PLANT USING ENVIRONMENTALLY… — 17 February 2025
• WSC/T/060/2024 - DISTRIBUTION FOR NEW WATER FROM SANT’ ANTNIN TO; BIDNI, SAN ANARD, XGHAJRA, AND TO TA’ BARKAT THROUGH HORIZONTAL… — 14 February 2025

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 12 May 2025, 09:30. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is €1,500,000.

Who is the buyer of this tender?

The contracting authority is Water Services Corporation (European Union).

How can I bid for public tenders in the European Union?

Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.

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