TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
Buyer: Electricity Supply Board ( ESB )
Closed. Estimated value: €100,000,000.
€100,000,000
Estimated value
1
Lots
Description
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.
Official publications
- TED · 00676687-2024 · 6 November 2024
- OJS · 216/2024 · 6 November 2024
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €100,000,000.
- Who is the buyer of this tender?
- The contracting authority is Electricity Supply Board ( ESB ) (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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