TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
- Published
- 6 November 2024
- Estimated value
- €100,000,000
- Place of performance
- IE061
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00676687-2024
- Reference
- 6abc7d53-4c12-4e0c-95bc-3fb8a31717f5
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 48445000Paquetes de software de gestión de relaciones con el consumidor
- 72263000Servicios de implementación de software
- 72261000Servicios de apoyo al software
- 79410000Servicios de consultoría comercial y en gestión
- 48771000Paquetes de software de utilidades generales
- 72263000Servicios de implementación de software
Description
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.
Official publications
- TED · 00676687-2024 · 6 November 2024
- OJS · 216/2024 · 6 November 2024
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €100,000,000.
- Who is the buyer of this tender?
- The contracting authority is Electricity Supply Board ( ESB ) (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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