Stage 1 Prequalification competition Procurement of an ICT system for a contact centre.
Buyer: Bergen kommune - Bymiljøetaten
- Published
- 24 January 2025
- Place of performance
- NO0A2
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00051979-2025
- Reference
- f497eee2-9988-4ddd-8f66-46fd49779235
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 32524000Sistema de telecomunicaciones
- 32542000Cuadros de conmutadores para centrales telefónicas
- 48000000Paquetes de software y sistemas de información
- 48100000Paquetes de software específico de un sector económico
- 48510000Paquetes de software de comunicación
- 64214200Servicios de centralitas telefónicas
- 64216000Servicios de mensajería y de información electrónicas
Description
Bergen municipality shall procure a new digital system for the contact centre for use in Bergen municipality. The procurement shall be signed as an agreement for ongoing service procurements over the internet, "as-a-service" delivery and it includes establishment, training, configuration, integrations, loading/converting data, operation and maintenance, as well as 2/3 line user support for channel speech. The agreement also includes an option on other channels, functionality and the possibility for development after the delivery day. This part of the competition is for qualification of tenderers and tenderers must respond to the qualification requirements in this part of the competition. Tenderers who are qualified will be given the opportunity to submit a tender. The requirements and needs of the service are in the annexes.
Official publications
- TED · 00051979-2025 · 24 January 2025
- OJS · 17/2025 · 24 January 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Bergen kommune - Bymiljøetaten (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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