Who is the buyer of this tender?

The contracting authority is SNCF Gares & Connexions (European Union).

Closed European Union

Solution type CCaaS - RETA

Buyer: SNCF Gares & Connexions

Open in El Vínculo

Published: 10 June 2026
Procedure: neg-w-call
Lots: 1
Notice number: 00398598-2026
Reference: cde9bf0d-615d-4937-8983-570a81ae5341
Official source: Official source

CPV codes

72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
79512000Centro de llamadas

Description

SNCF Gares & Connexions souhaite régénérer son système RETA. Dans ce contexte, une consultation est lancée afin d’acquérir une solution type CCaaS (Contact Center as a Service), permettant le routage des appels des BAU (bornes d’arrêt d’urgence) vers les CGA (centres de gestion d’appels), et le traitement des appels des CGA via une IHM (Interface Homme Machine).

Frequently asked questions

Who is the buyer of this tender?: The contracting authority is SNCF Gares & Connexions (European Union).

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Data collected from official public procurement sources. Amounts as published by the buyer.