Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council

Published

11 August 2025

Estimated value

€4,000,000

Place of performance

IE061

Procedure

Open procedure

Lots

1

Notice number

00524272-2025

Reference

9ca0bf3c-08d8-4069-94c8-411408627b83

Official source

Official source

CPV codes

• 72261000Servicios de apoyo al software
• 72266000Servicios de consultoría en software
• 72263000Servicios de implementación de software
• 72265000Servicios de configuración de software
• 72267000Servicios de mantenimiento y reparación de software
• 72268000Servicios de suministro de software
• 72267200Reparación de software de tecnología de la información

Description

Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of a Partner for a Citrix Support Managed Service and associated services contract. DCC run and operate a variety of IT environments and platforms, however we are moving towards a more Microsoft Centred Operating Environment which may include a Microsoft Virtual Desktop Solution, over the lifetime of this contract so the number of Citrix users will decrease. This is a full manage service with proactive management of the entire Citrix infrastructure and associated hardware/software and services. This Single Party Framework Agreement will be established for a period of four years. An initial contract for the managed service will be for two years with an option to extend for an additional two years (one year at time, following satisfactory performance of the successful tenderer). Additional support contracts may be drawn down during the framework, at the sole discretion of Dublin City Council. . Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.i…

Award criteria

• Quality — Criterion A – Technical Merit @40%
• Quality — Criterion B – Managed Support Service with SLA of Citrix Managed service solution @15%
• Quality — Criterion C – Contract Management @5%
• Cost — Criterion E – Ultimate cost @ 40%

Awards

Official publications

• TED · 00524272-2025 · 11 August 2025
• OJS · 152/2025 · 11 August 2025

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Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €4,000,000.

Who is the buyer of this tender?

The contracting authority is Dublin City Council (European Union).

How can I bid for public tenders in European Union?

Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.