Single Party Framework Agreement for the Provision of Services for a Managed Service Support Citrix Partner with Associated services for Dublin City Council
Awarded to Arkphire Ireland. Estimated value: €4,000,000.
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Amounts and figures
Description
Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of a Partner for a Citrix Support Managed Service and associated services contract. DCC run and operate a variety of IT environments and platforms, however we are moving towards a more Microsoft Centred Operating Environment which may include a Microsoft Virtual Desktop Solution, over the lifetime of this contract so the number of Citrix users will decrease. This is a full manage service with proactive management of the entire Citrix infrastructure and associated hardware/software and services. This Single Party Framework Agreement will be established for a period of four years. An initial contract for the managed service will be for two years with an option to extend for an additional two years (one year at time, following satisfactory performance of the successful tenderer). Additional support contracts may be drawn down during the framework, at the sole discretion of Dublin City Council. . Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.i…
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Criterion A – Technical Merit @40% | 40% |
| Cost | Criterion E – Ultimate cost @ 40% | 40% |
| Quality | Criterion B – Managed Support Service with SLA of Citrix Managed service solution @15% | 15% |
| Quality | Criterion C – Contract Management @5% | 5% |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| LOT-0001 | Arkphire Ireland | — | 4 | 27 June 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00524272-2025 | 11 August 2025 |
| OJS | 152/2025 | 11 August 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €4,000,000.
- Who is the buyer of this tender?
- The contracting authority is Dublin City Council (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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