Service Management System for Värmdö Municipaliy
Awarded to Fujitsu Sweden AB for 6,826,603 kr.
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Amounts and figures
Description
Objective The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes. Värmdö Municipality intends to procure a user-friendly, but yet a system with advanced capabilities to enable consolidation of several smaller niche tools in order to create a more holistic overview of what we do and what needs more support & attention. A system with capabilities to enhance the Citizen response process and the ITIL & processes within a municipalities responsibility. The goal is that this system should become the “one system of record” over time, visualizing the services that we provide towards the Citizens and corporations in need for such services. Enhancing the citizen & company response quality, shortening response times. The system should also cater for a high degree of self-service capabilities knowledge DB, gamification of a variety application journeys in relation to the wide range of services and related internal work processes. The system should be a true SaaS, meaning that upgrades should be handled through small incremental upgrades with close to zero impact on our organization.
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Quality | — |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| LOT-0001 | Fujitsu Sweden AB | 6,826,603 kr | 4 | 7 January 2025 |
Bidders
- Fujitsu Sweden AB · 6,826,603 kr
- Nilex i Helsingborg Aktiebolag
- Experience Design
- Atea Sverige AB
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00066345-2025 | 30 January 2025 |
| OJS | 21/2025 | 30 January 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 8,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Värmdö kommun (European Union).
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- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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