Service Management System for Värmdö Municipaliy
Buyer: Värmdö kommun
- Published
- 30 January 2025
- Estimated value
- 8,000,000 kr
- Procedure
- Negotiated procedure
- Lots
- 1
- Notice number
- 00066345-2025
- Reference
- 96dee89d-0890-412e-9b6a-1a42fbb80a58
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
Description
Objective The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes. Värmdö Municipality intends to procure a user-friendly, but yet a system with advanced capabilities to enable consolidation of several smaller niche tools in order to create a more holistic overview of what we do and what needs more support & attention. A system with capabilities to enhance the Citizen response process and the ITIL & processes within a municipalities responsibility. The goal is that this system should become the “one system of record” over time, visualizing the services that we provide towards the Citizens and corporations in need for such services. Enhancing the citizen & company response quality, shortening response times. The system should also cater for a high degree of self-service capabilities knowledge DB, gamification of a variety application journeys in relation to the wide range of services and related internal work processes. The system should be a true SaaS, meaning that upgrades should be handled through small incremental upgrades with close to zero impact on our organization.
Award criteria
- Quality
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Fujitsu Sweden AB | 6,826,603 kr | — |
| Atea Sverige AB | — | — |
| Experience Design | — | — |
| Nilex i Helsingborg Aktiebolag | — | — |
Official publications
- TED · 00066345-2025 · 30 January 2025
- OJS · 21/2025 · 30 January 2025
Other tenders from Värmdö kommun
- Trafikutredning Detaljplan Västra Mölnvik
- Matkort för gymnasieskolor
- Avfallshantering kommunala verksamheter 2026
- Upphandling av matlådor för äldre och personer med funktionsnedsättning
- Bilpoolstjänster
- Ramavtal obligatorisk funktionskontroll (OVK)
- Ramavtal för jord
- Projektledare för etablering av Campus Gustavsberg
- Upphandling av matlådor för äldre och personer med funktionsnedsättning
- 1 plats Alzheimer Värmdö 2021VON/0069-13
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 8,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Värmdö kommun (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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