Service Management System for Värmdö Municipaliy
Closed. Submission deadline: 3 July 2024. Estimated value: 8,000,000 kr.
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Amounts and figures
Description
Objective The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes. Värmdö Municipality intends to procure a user-friendly, but yet a system with advanced capabilities to enable consolidation of several smaller niche tools in order to create a more holistic overview of what we do and what needs more support & attention. A system with capabilities to enhance the Citizen response process and the ITIL & processes within a municipalities responsibility. The goal is that this system should become the “one system of record” over time, visualizing the services that we provide towards the Citizens and corporations in need for such services. Enhancing the citizen & company response quality, shortening response times. The system should also cater for a high degree of self-service capabilities knowledge DB, gamification of a variety application journeys in relation to the wide range of services and related internal work processes. The system should be a true SaaS, meaning that upgrades should be handled through small incremental upgrades with close to zero impact on our organization.
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Quality | — |
Participation requirements
- Has the economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision…
- Has the economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision…
- Has the economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision…
- Has the economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision…
- Has the economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision…
- Has the economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision…
Modifications
- Tidsfrist för anbudets giltighet har ändrats
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00397666-2024 | 4 July 2024 |
| OJS | 129/2024 | 4 July 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 3 July 2024, 00:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is 8,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Värmdö kommun (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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