Qualification: System for Service Management for Helse Midt-Norge ́s technology company
Buyer: SYKEHUSINNKJØP HF
- Published
- 16 September 2024
- Estimated value
- 100,000,000 kr
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00553173-2024
- Reference
- 61abb9f3-3d90-4205-807a-260b2f0d29b5
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 48100000Paquetes de software específico de un sector económico
- 48151000Sistema de control informático
- 48400000Paquetes de software de transacciones comerciales y personales
- 48460000Paquetes de software analítico, científico, matemático o predictivo
- 72200000Servicios de programación de software y de consultoría
- 72230000Servicios de desarrollo de software personalizado
- 72260000Servicios relacionados con el software
Description
Helse Midt-Norge ́s technology company (Hemit) intends to procure a system for Service Management, a project for the implementation of this as well as management services in the contract period. The Service Management system shall include functionality for Hemit's case handling of cases from the users, internal operational and management processes, and a tool for keeping an overview of equipment, software and services. The solution shall assist improved customer service for Hemit's customers through: More user-friendly solutions for end-users and executive officers Improved overview of equipment, software and servicesRakers for cases, improved orchestration and automation by using artificial intelligence Improved case flow between the Customer and suppliers/collaboration partners The solution ́s flexibility in adapting to new and changed needs in the procured systems must provide the possibility for Hemit. after training included in the tenderer ́s deliveries, with their own employees can operate continual improvement and expand the platform's use to new areas, including with functionality for Low-Code/No-Code.
Official publications
- TED · 00553173-2024 · 16 September 2024
- OJS · 180/2024 · 16 September 2024
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 100,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is SYKEHUSINNKJØP HF (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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