Provision of Out of Hours (Non-Emergency) Call Answering Service
Buyer: Kildare County Council_385
- Published
- 15 February 2024
- Estimated value
- €100,000
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 00095521-2024
- Reference
- f956c0a1-bac8-486f-8c26-68d288b83180
- Official source
- Official source
CPV codes
- 64200000Telecommunications services
Description
Provision of Out of Hours (Non-Emergency) Call Answering Service for Kildare, Kilkenny, Offaly and Carlow County Councils. Requirement for Standard OOHs Service where the provider will take the call, contact the relevant on-call staff member and follow the escalation process as instructed. Use of maps and GIS system to identify the correct location and contact the correct on-call staff member. This accounts for approximately 3,000 calls over a 1-year period. Significant Incident Service such as severe prolonged weather conditions where the service provider will be capable of scaling up their service to address the increase in calls. It is the councils preference that this service is operated by phone call and follow up SMS service with a means of on-call staff being able to make direct contact with service. The provider will be able to provide daily reports to the local authority to follow up on the following day.
Award criteria
- Quality
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Key Answering Systems Ltd | — | 11 January 2024 |
Official publications
- TED · 00095521-2024 · 15 February 2024
- OJS · 33/2024 · 15 February 2024
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €100,000.
- Who is the buyer of this tender?
- The contracting authority is Kildare County Council_385 (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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