Provision of out of hours/emergency call answering service- Limerick City and County Council.

Published

19 June 2026

Estimated value

€185,300

Place of performance

IE053

Procedure

Open procedure

Lots

1

Notice number

00422865-2026

Reference

646f4859-e203-46da-8a74-5c56542815dc

Official source

Official source

CPV codes

• 79510000Telephone-answering services
• 32332200Telephone-answering machines
• 79511000Telephone operator services
• 50315000Repair and maintenance services of telephone-answering machines
• 32543000Telephone switchboards

Description

Limerick City and County Council are inviting interested parties to Tender for the operation of the Out of Hours and Emergency Call Answering Services This services involves taking calls during (A) Standard Out of Hours times (i) From 5pm to 9am, Monday to Friday (ii) All day (24 hrs) on Saturday and Sunday (iii) All day (24 hrs) on Bank Holidays and days when Limerick City and County Council is closed (iv) Between 9am and 5pm, Monday to Friday in the event that Limerick City and County Council to take calls due to an extraordinary event. (v) And in cases of Emergencies / Severe weather events / Major Emergencies or in the case of a fault in the Council’s telephone system not working both during normal working hours and standard out of hours times

Award criteria

• Price — 20%@price
• Quality — 80%@Quality

Awards

Official publications

• TED · 00422865-2026 · 19 June 2026
• OJS · 117/2026 · 19 June 2026

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Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €185,300.

Who is the buyer of this tender?

The contracting authority is Limerick City and County Council_103432 (European Union).

How can I bid for public tenders in the European Union?

Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.