Provision of eFulfilment and Customer Relationship Management (CRM) Services
National Transport Authority_1149
Awarded to Three Ireland (Hutchison) Ltd_128666 for €140,000.
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Amounts and figures
Description
The Authority requires an integrated multichannel electronic communication and reporting system for contact with its target markets, including but not limited to Small Public Service Vehicle (“SPSV”) operators, other public transport operators, clamping operators, consumers and passengers. By way of example, the (largest) SPSV Licensing section comprises of the following three core areas: - 28,000 driver licence holders; - 21,000 vehicle licence holders; and - 150 dispatch operator licence holders. Contact with each licence holder shall be made by way of scheduled communications. For instance: - industry newsletters issued to all licence holders quarterly; - ad hoc general reminders as and when required by the Authority: and - ad hoc licence holder communications via SMS and/or email as and when required by the Authority. The expected term of the contract will be for an initial period of twelve months. The Contract may be renewed annually up to a maximum of three (3) years after the end of the initial period. The option to extend the Contract will be at the sole discretion of the Authority and will be dependent on services requirements and performance. The estimated value of the co…
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Quality of Service | — |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| LOT-0001 | Three Ireland (Hutchison) Ltd_128666 | €140,000 | 2 | 27 March 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00340969-2025 | 27 May 2025 |
| OJS | 101/2025 | 27 May 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €80,000.
- Who is the buyer of this tender?
- The contracting authority is National Transport Authority_1149 (European Union).
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- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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