Provision of and on-going support of a Customer Relationship Management SaaS Solution

Published

24 December 2024

Procedure

Open procedure

Lots

1

Notice number

00793981-2024

Reference

d892c976-8977-498f-946d-3b8501b54d33

Official source

Official source

CPV codes

• 79342300Servicios al cliente
• 72212445Servicios de desarrollo de software de gestión de relaciones con el consumidor
• 48445000Paquetes de software de gestión de relaciones con el consumidor
• 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
• 79342320Servicios de atención al cliente
• 22822000Formularios comerciales
• 30211300Plataformas informáticas
• 34514700Plataforma móvil

Description

In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS solution for the support of marketing, sales and operational activities.

Award criteria

• Price — 20% of evaluation
• Quality — 80% weighting

Official publications

• TED · 00793981-2024 · 24 December 2024
• OJS · 250/2024 · 24 December 2024

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Frequently asked questions

Who is the buyer of this tender?

The contracting authority is Irish Manufacturing Research CLG (European Union).

How can I bid for public tenders in European Union?

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