PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD OPERATION AND THE WIDER CSO SURVEYS.
Buyer: Central Statistics Office_285
Awarded to Ernst and Young_86592. Estimated value: €7,000,000.
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Description
The Services comprise: a single integrated system, supported by a managed service provider (MSP), in the form of a dynamic and configurable customer relationship management (CRM) Solution, for use as part of 2027 Census Field Operation. The CRM Solution must meet, at a minimum, the following high-level functional requirements: i) It must allow the FSOs to complete the Census Field Operation in both a real-time online mode and in an offline mode. ii) It must allow the CSO to operate a dedicated Census omnichannel contact centre. iii) It must contain automated workflows to reduce manual interactions for Census staff. iv) It must record every interaction with each household and provide a single customer view to all Census staff. v) It must integrate with existing CSO systems, including the CSO’s online data collection eQ Platform which will be used by householders to complete their online Census forms. vi) It must integrate with Microsoft Outlook and Teams to facilitate communication between Census staff. vii) It must provide telephony and messaging services. viii) It must be an enterprise software as a service (SaaS) based solution. The successful Tenderer will initially build and ad…
Award criteria
- Quality
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Ernst and Young_86592 | — | 17 October 2023 |
Official publications
- TED · 00788827-2023 · 26 December 2023
- OJS · 248/2023 · 26 December 2023
Other tenders from Central Statistics Office_285
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €7,000,000.
- Who is the buyer of this tender?
- The contracting authority is Central Statistics Office_285 (European Union).
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- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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