Provision of a Case Management and Reporting Solution and Related Services
Fiosrú - Office of the Police Ombudsman
Closed. Estimated value: €12,500,000.
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Amounts and figures
Description
The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 756744-2026 | 2 November 2026 |
| OJS | 212/2026 | 2 November 2026 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €12,500,000.
- Who is the buyer of this tender?
- The contracting authority is Fiosrú - Office of the Police Ombudsman (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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