Procurement of a Contact Centre platform
Buyer: DIREKTORATET FOR HØYERE UTDANNING OG KOMPETANSE
- Published
- 17 December 2024
- Estimated value
- 18,000,000 kr
- Procedure
- Other
- Lots
- 1
- Notice number
- 00773604-2024
- Reference
- 314abde7-6a17-4c8f-b07e-188734ddc802
- Official source
- Official source
CPV codes
- 79500000Servicios de ayuda en las funciones de oficina
- 48000000Paquetes de software y sistemas de información
- 48510000Paquetes de software de comunicación
- 79510000Servicios de contestación de llamadas telefónicas
Description
Karriereveiledning.no is a national service that offers free and anonymous career guidance for the entire population. The service is available via drop-in on chat and telephone. The service is operated and coordinated by HK-dir in Tromsø. Telephone and chat enquiries from end-users will be received and answered via a contact centre platform. HK-dir needs a contact centre platform for telephone and chat that can be integrated on the website. See the requirement specifications, see the tender documentation part B annex 1 for further information on the contract's extent and content.
Award criteria
- Cost
- Quality
Awards
| Awarded to | Amount | Date |
|---|---|---|
| NetNordic Norway AS | — | — |
Official publications
- TED · 00773604-2024 · 17 December 2024
- OJS · 245/2024 · 17 December 2024
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- ESM/ITSM with accompanying services
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 18,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is DIREKTORATET FOR HØYERE UTDANNING OG KOMPETANSE (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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